Welcome to Miru
RETURNS & EXCHANGES
RETURN POLICY
You have 21 days from the shipping date to initiate a return or exchange. Items must be returned in new condition, with original tags attached, unworn, unwashed, and free of alterations. Items that show signs of wear (such as stains, odors, missing tags, or accessories) are not eligible for refund, exchange, or store credit.
Final Sale items are not eligible for return, exchange, or store credit.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
ITEMS PURCHASED WITH A DISCOUNT
- Items purchased using a discount code or during a sale are not eligible for return, but may be exchanged or returned for store credit.
- Only one discount may be applied per order, and discounts cannot be combined.
HOW TO INITIATE A RETURN OR EXCHANGE
To start a return or exchange:
- Contact our Customer Support team via email at spaceofmiru@gmail.com.
- Provide your order number, the reason for your return or exchange, and any relevant product details.
We will guide you through the next steps to process your return or exchange.